Shipping Policy & Insurance
Shipping Policy
At our esteemed luxury brand, we take great care to ensure that every aspect of your experience reflects the essence of opulence, elegance, and sophistication. Our shipping policy is no exception, as we strive to provide you with a seamless and delightful journey from the moment you place your order.
As you explore our exquisite collection, please note that some of our products are meticulously handmade to order, exemplifying the dedication and artistry of our skilled artisans. These include our enchanting candles, crafted with precision and care. Due to their bespoke nature, these items may require additional time for production and thus, longer shipping durations. Rest assured, the wait will be well worth it, as you receive a truly one-of-a-kind creation that embodies the essence of luxurious living.
For custom orders that involve manufacturing tailored products just for you, we kindly request your patience as these extraordinary pieces are brought to life. The intricate craftsmanship and attention to detail that go into each bespoke item may result in a shipping timeline of 9-12 weeks. We believe that true luxury takes time, and these exclusive creations are no exception.
Should you choose items that are readily available in our inventory, we are pleased to inform you that they will generally ship out within 1-2 business days. We understand the anticipation that comes with receiving your coveted treasures promptly, and we endeavor to expedite the process whenever possible.
To ensure the safe arrival of your delicate purchases, we highly recommend purchasing our shipping insurance. Given the fragility and breakability of our exquisite products, this additional protection provides peace of mind and safeguards against any unforeseen mishaps during transit.
While we primarily ship within the United States using trusted services such as USPS and UPS, we understand that the allure of our brand extends beyond borders. For international shipping, we are more than happy to accommodate your request, but kindly note that it is available on a custom order basis only. To provide you with the most accurate and competitive shipping rates, we will generally obtain a quote before finalizing your order, ensuring transparency and convenience throughout the process.
As you embark on this exceptional journey with us, we invite you to embrace the serenity of our natural world, where quality, authenticity, and a shared sense of community form the bedrock of our brand. It is our utmost pleasure to bring you the epitome of luxury, delivered right to your doorstep.
Shipping Insurance
At our company, we take great care and pride in providing our customers with the finest quality natural stone products. However, we want to inform you that natural stone is a fragile material that can be easily damaged during shipping. Therefore, we highly recommend our optional internal shipping insurance program for all customers who purchase our natural stone products.
Although the insurance program is not required, it is strongly recommended, as it provides 100% coverage for the replacement of your product, in case it breaks or becomes damaged during shipping. Please note that if you choose to opt-out of the insurance program, we cannot be held liable for any damage that may occur during shipping. It is, therefore, imperative that you inspect your item within 72 hours of receipt and notify us of any damage that you become aware of.
Please keep in mind that natural stone is unique and may contain natural organic holes, markings, and pits. These characteristics are not defects but are what makes each piece of natural stone beautiful and unique. The easiest way to identify shipping damage is to look for any broken elements that have separated inside of the packaging.
Additionally, all of our natural stone pieces are handcrafted and polished by hand, which means there may be slight irregularities and inconsistencies. These are not defects, but rather a testament to the unique beauty of the product and the craftsmanship that goes into making it.
Instructions for Filing a Shipping Damage Claim:
In the unlikely event that your natural stone product arrives damaged, please follow the steps below to file a shipping damage claim:
1. Contact us at info@arcadiancollective.com within 72 hours of receipt of your product to report any shipping damage.
2. Take photos of the damaged item and include them in your email.
3. If your claim is eligible under these guidelines, we will send you a damage claim form to fill out and return.
4. If the item is unable to be used due to the damage, just let us know and we will send you a replacement free of charge. If the item is unable to be used and we no longer have the item available, we will send you a full refund of the price of the product. (Shipping costs and insurance are not refundable.)
5. If the item is still usable, we will work with you to find the best solution that works for you.
Please remember, our internal shipping insurance program is for the unforeseen event that your product becomes damaged during the shipping process, much like purchasing travel or health insurance. We deeply value our customers and their satisfaction, and we hope that this disclaimer and information on our shipping insurance program helps you feel confident in your purchase.