Arcadian Collective Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@arcadiancollective.com. Please note that returns will need to be sent to the following address: 10070 Southeast Orient Drive, Boring Oregon 97009, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@arcadiancollective.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@arcadiancollective.com.
Welcome to Arcadian Collective, where we pride ourselves on offering meticulously crafted items that bring beauty and elegance into your spaces. Understanding the importance of satisfaction with your purchase, we've established a return policy designed to ensure a seamless shopping experience.
General Return Guidelines:
30-Day Return Window: Returns are accepted on most items within 30 days of delivery date, provided they are unused and in their original packaging. This ensures the items remain in pristine condition for return or exchange.
Condition of Returned Items: Fragile items must be returned in the same condition as when delivered. We cannot take responsibility for items that are returned broken. It is vital that items are packaged securely to prevent damage during transit.
Shipping Costs: Please note, we do not refund shipping insurance or the original cost of shipping. Customers are responsible for return shipping costs.
Product-Specific Return Policies:
Defective Items: If you encounter any defects or issues with your product, we are committed to resolving these concerns immediately. Defective products will be eligible for a replacement or a refund, depending on your preference and item availability.
Candles: Return or replacement of candle products is considered on a case-by-case basis. We aim to ensure your complete satisfaction with every aspect of your purchase.
Inspection Upon Receipt:
We encourage our customers to inspect their purchases upon receipt thoroughly. In the event of transport damage or early-stage defects, please reach out to us immediately for assistance.
Need Help?
For any questions or concerns regarding your order or our return policy, please don't hesitate to contact us at info@arcadiancollective.com or text us at 503-347-3403. Our dedicated customer support team is here to assist you and ensure your shopping experience with Arcadian Collective exceeds your expectations.
Thank you for choosing Arcadian Collective. We are honored to be a part of your home and lifestyle, bringing you products that reflect the best of craftsmanship and design.