Arcadian Collective Return Policy
We have a 14-day policy, after the delivery of your item, to request a return or exchange and the product must fall within the following eligibility requirements.
Return/Exchange Eligibility:
To be eligible for a return, your item must follow this criteria: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Some products have a “product-specific” return policy. Not all items will be eligible for return. Please review the specific product page for individual product return details. Costs associated with return shipping will rest on the customer's responsibility. Please review our Return Guidelines below for specific details on the return process.
If your return is accepted, we will send you our return guidelines detailing how and where to send your return. Items sent back to us without first requesting a return will not be accepted.
Condition of Returned Items:
Items must be returned in the same condition and packaging as when delivered. We cannot take responsibility for items that are returned broken. It is vital that items are packaged securely to prevent damage during transit. We highly recommend shipping insurance to protect against damaged or lost packages. If a returned package becomes lost or stolen, it will be the customer's responsibility to file a claim with the carrier for the cost of the goods.
Exceptions / Non-returnable Items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom orders (such as made-to-orders products or personalized items), personal care goods (such as beauty products), all handmade candles as well as all extremely fragile items, such as travertine and marble. We also cannot accept returns on final-sale items, in-store credit or gift cards.
Exchanges:
All exchanges are initiated through an email request. We will process the exchange, if eligible, on our end and inform you of the exchange guidelines and details. The product must be unused and in original condition and packaging to be eligible for an exchange. The customer will be responsible for the shipping costs related to the return of the old item and the shipping of the new item.
Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
Shipping Costs:
Please note, we do not refund shipping insurance or the original cost of shipping. Customers are responsible for return shipping costs and associated shipping insurance.
Damages Upon Arrival:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Defective Items:
If you encounter any defects or issues with your product, we are committed to resolving these concerns immediately. Reported defective products may be eligible for repair, replacement or a refund, depending on product specific factors. Please reach out to us if you experience any issues with your product.
Product-Specific Return Policies:
General guidelines for returns and exchanges: Condition of Product The item must be in its original, unused condition for a return to be processed. If the item is returned and the condition is found to be used, we will not be able to process a refund. An additional shipping charge will apply if you wish to have the item sent back to you. Non-refundable Costs Shipping costs to and from your location are non-refundable. The cost of shipping insurance is also non-refundable. Please note that certain products, such as the Salt and Pepper Starter Pack, are not eligible for returns or refunds. Return Shipping For returns, customers are responsible for purchasing their own return shipping label. To keep your package protected during transit, we strongly recommend including shipping insurance. This added step ensures peace of mind by covering any potential damage or loss while your item is on its way back to us. Note: We cannot be held responsible for products that are damaged or lost during shipment. Shipping insurance will protect against damaged or lost packages. Important Instructions Please ship the product within 3 business days after receiving our shipping guidelines. After shipping the product, the tracking number must be sent to us immediately. This will allow us to track the progress of your return. We cannot confirm receipt of a returned item without the customer provided tracking number. Ensure the item is packed securely in the original package to avoid potential damage in transit. Processing Your Refund Once we receive your return and verify that it meets the conditions of our return policy, we will process your refund within 10 business days. Please be mindful that your banking institution takes additional time to post your refund. The cost of your return shipping label and shipping insurance will not be reimbursed. Failure to follow these instructions may result in the inability to process your return. For any questions or concerns regarding your order or our return policy, please don't hesitate to contact us at info@arcadiancollective.com. Our dedicated customer support team is here to assist you and ensure your shopping experience with Arcadian Collective exceeds your expectations.
Marble, Travertine, Stoneware:
Natural Stone, and stoneware are not eligible for returns. Please keep in mind that natural stone is unique and may contain natural organic holes, markings, and pits. These characteristics are not defects but are what makes each piece of natural stone beautiful and unique. The easiest way to identify shipping damage is to look for any broken elements that have broken off and separated inside of the packaging. Much of our stoneware is handmade, hand polished, or hand painted, giving them each special markings. Some pots are specially made to have a vintage appeal and may intentionally display wear markings. Please review your selections carefully before purchasing and reach out to us with any questions at info@arcadiancollective.com or to inquire about return eligibility.
Candles:
Our handmade candles are non-returnable. However, we stand behind all of our products and guarantee their longevity. A return or replacement of a candle product may be considered on a case-by-case basis. We aim to ensure your complete satisfaction with every aspect of your purchase. Please review your selections carefully before purchasing and reach out to us with any questions at info@arcadiancollective.com or to inquire about return eligibility.
Made-to-Order Products:
All alabaster lighting is custom made when an order is placed and will not be eligible for return. All other items that are specifically made-to-order will also be ineligible for return. Please review your selections carefully before purchasing and reach out to us with any questions at info@arcadiancollective.com or to inquire about return eligibility.
To start a return, please initiate a return request by sending a detailed email to info@arcadiancollective.com. Please be sure to include the name, order number and reason for the specific request and we will typically respond within 1-2 business days.Return Guidelines
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Thank you for choosing Arcadian Collective. We are honored to be a part of your home and lifestyle, bringing you products that reflect the best of craftsmanship and design.