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Platinum Order Protection

Platinum Order Protection

 

Enhance Your Experience with Complete Protection

Platinum Order Protection is more than peace of mind; it’s a commitment to ensuring your shopping experience is effortless and secure. Designed to cover every step of your purchase, it’s packed with exclusive perks that protect your order and elevate your confidence.

Exclusive Benefits:

  • FREE Exchanges & Returns
    Change your mind or need a replacement? We've got you covered with no additional fees.

  • Extended Return & Exchange Period
    Enjoy an additional 2 weeks to initiate returns or exchanges, giving you a total of 4 weeks to decide.

  • Lost Shipment Protection
    If your package goes missing in transit, we’ll replace it or refund it, no questions asked.

  • Comprehensive Shipping Damage Coverage
    Items damaged during shipping? No worries. We guarantee 100% replacement or a full refund for unusable items.

  • Stress-Free Claims Process
    Filing a claim is easy and swift, ensuring any rare issue is resolved without hassle.

Disclaimer for Non-Opt-In Orders:

If you decide not to opt into Platinum Order Protection, your purchase will still qualify for our Hassle-Free 14-Day Exchange & Return Policy. However, there are key differences to consider:

  • No Damage Liability
    Items made of fragile materials, like natural stone, may risk damage during transit. Without Platinum Protection, we cannot be held responsible for any shipping-related damage.

  • Standard Return Period
    Non-opt-in orders are subject to a 14-day return and exchange policy, with no extended timeline.

  • Shipping Costs for Returns/Exchanges
    Customers who do not opt into Platinum Protection will be required to pay for the shipping costs associated with any return or exchange.

  • Limited Assistance for Lost or Damaged Shipments
    Lost or damaged shipments without Platinum Protection will not be eligible for our replacement guarantee or a refund for shipping-related issues.

By choosing Platinum Order Protection, you’re not just purchasing security; you’re investing in an unparalleled shopping experience. Rest assured, every step of your order is safeguarded with care, ensuring your satisfaction is our top priority. Make the choice to protect what matters most.


Filing a Damage Claim

Should there be an issue with your order, our process ensures immediate attention and a quick resolution.

  1. Contact Us
    Report any damage to info@arcadiancollective.com within 48 hours of receipt.

  2. Provide Evidence
    Attach photos showcasing the damage so our team can assist you swiftly.

  3. Submit a Damage Form
    Once reviewed, we’ll send you a claim form to fill out for further processing.

  4. Enjoy a Swift Resolution

    • If the item is beyond repair, we’ll send a free replacement or issue a full refund, excluding shipping and insurance fees if the item is no longer available.

    • If the damage is minor or the item is usable, we’ll collaborate to find the perfect solution for you.


SHORT DESCRIPTION FOR THE CART DRAWER: 


Platinum Order Protection

  • Free Exchanges & Returns – No extra fees, just peace of mind.

  • Extended 4-Week Return Window – Enjoy extra time to decide.

  • Lost Shipment Coverage – Guaranteed replacement or refund.

  • 100% Shipping Damage Coverage – Protect fragile items with full confidence.

**Orders that opt out will be subject to our standard return and shipping policy.