Return Guidelines and Instructions

Return Guidelines

General guidelines for returns and exchanges:

Condition of Product

The item must be in its original, unused condition for a return to be processed.
If the item is returned and the condition is found to be used, we will not be able to process a refund.
An additional shipping charge will apply if you wish to have the item sent back to you.

Non-refundable Costs

Shipping costs to and from your location are non-refundable.
The cost of shipping insurance is also non-refundable.
Please note that certain products, such as the Salt and Pepper Starter Pack, are not eligible for returns or refunds.

Return Shipping

For returns, customers are responsible for purchasing their own return shipping label. To keep your package protected during transit, we strongly recommend including shipping insurance. This added step ensures peace of mind by covering any potential damage or loss while your item is on its way back to us.

Note: We cannot be held responsible for products that are damaged or lost during shipment. Shipping insurance will protect against damaged or lost packages.

Important Instructions

Please ship the product within 3 business days after receiving our shipping guidelines.
After shipping the product, the tracking number must be sent to us immediately. This will allow us to track the progress of your return. We cannot confirm receipt of a returned item without the customer provided tracking number.
Ensure the item is packed securely in the original package to avoid potential damage in transit.

Processing Your Refund

Once we receive your return and verify that it meets the conditions of our return policy, we will process your refund within 10 business days. Please be mindful that your banking institution takes additional time to post your refund.
The cost of your return shipping label and shipping insurance will not be reimbursed.

Failure to follow these instructions may result in the inability to process your return.

Need More Help?

For any questions or concerns regarding your order or our return policy, please don't hesitate to contact us at i nfo@arcadiancollective.com. Our dedicated customer support team is here to assist you and ensure your shopping experience with Arcadian Collective exceeds your expectations.

Thank you for choosing Arcadian Collective. We are honored to be a part of your home and lifestyle, bringing you products that reflect the best of craftsmanship and design.