Collaborative Trade Professional Annual Membership

Exclusive Savings: Enjoy substantial discounts tailored to support your business.

• 18% on light fixtures.
• 30% discount on all other products.
  
  

Benefits are valid for one year and apply to all future orders (excluding custom-made products).

• Images: Capture and submit (5) high-quality images of the product from various angles. For products with lighting features, include images with lights both on and off.
• Videos: Capture and submit (2) 15-second videos showcasing the product in different lighting conditions, particularly for items featuring light fixtures. No sound or voiceover necessary.
• Reviews: Share a genuine review through the link on your delivery confirmation email about our products and services.
• Social Media: Post at least one social media update featuring the product, tagging or collaborating with us to extend its reach.

File Submission: Easily upload your content via a Google Drive link we provide, using the email associated with your membership.

Participating in this program signifies your agreement to submit the required content within 30 days of receiving your product. This helps us maintain a vibrant community and support other customers in making informed purchasing decisions. 

By participating in our membership, we enter into a handshake agreement based on mutual trust. We believe in the value of collaboration and trust that participating trade professionals will fulfill their commitment to provide the agreed-upon content and feedback.

Please protect your login and discount details. You are prohibited from sharing your account with other. Although you may place orders on behalf of others, such as customers and clients, they are unable to personally use your account. Unauthorized use may result in immediate termination. You may request to add additional users by sending a request toinfo@arcadiancollective.com. 

30-Day Return Window:
For those moments when your purchase doesn’t quite match your expectations, we offer the option to return unused products within 30 days of receipt. To facilitate a smooth return process, and to ensure your product arrives back to us in its original condition, we require that all returns be sent in their original packaging. This precaution aids in the safe transit and handling of our finely crafted items.

Condition of Product:
Please be aware that if the product has been used, we are unable to accept it for return. The item must be in its original, unused condition for a return to be processed.

Non-refundable Costs:
Please note that we cannot refund the cost of shipping to or from your location, nor any shipping insurance costs.

Shipping Insurance:
To protect your return, we recommend purchasing shipping insurance. This will cover any potential damages that might occur during shipping, as well as lost or stolen packages. Please note that we cannot accept a broken item. Shipping insurance ensures that, in case of damage or loss, you can claim the cost with the shipping carrier.

Packaging Requirements:
If you are returning a heavy or fragile item, it must be shipped back in the same packaging to ensure its safety. Proper packaging helps prevent damage during transit. Failure to pack these items securely may result in damage and the inability to process your return.

Commitment to 100% Customer Satisfaction:
Beyond the specifics of our warranty and return period, our overarching goal is to achieve 100% customer satisfaction. We understand that each scenario is unique, and we’re prepared to go above and beyond to ensure your experience with Arcadian Collective is nothing short of exceptional.

Contacting Us for Refunds and Returns:
Should you have any questions about processing a return, seeking a refund, or if there are any other inquiries our dedicated support team is here to assist. You can reach out to us at any time via email at info@arcadiancollective.com for prompt and attentive service.

Read our Return Guidelines and Instructions.

You may reach out with any questions regarding the program to our dedicated support team at info@arcadiancollective.com. We are committed to ensuring your experience with the Arcadian Collective is exceptional.