Platinum Order Protection

At Arcadian Collective, we want you to love your purchase. If you need to request a return or exchange, please review the key points of our policy below. For full details, including how to initiate a return, visit our Return Policy page.

Key Highlights

• Return Window: Returns or exchanges must be requested within 14 days of delivery.
• Eligibility: Items must be unused, unworn, in their original packaging, and in the same condition as received.
• Restocking Fee: A 20% Restocking & Handling Fee applies to all returns and exchanges.
• Shipping Costs: Customers are responsible for all return shipping costs.
  

Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable Goods: Food, edibles, flowers, and plants.
• Custom Orders: Made-to-order or personalized items, including alabaster lighting and some furniture.
• Handmade Items: Candles and other handmade goods (replacements may be considered on a case-by-case basis).
• Fragile or Heavy Items: Pots, vases, travertine, marble, and other natural stone products.
• Final Sale Items: Clearance items, in-store credit, gift cards, or items marked as final sale.

For a complete list of non-returnable items and additional details, visit our Return Policy page.

Refunds & Credits

• Refunds will be processed within 10 business days of receiving the return.
• Refunds will be reduced by the 20% Restocking & Handling Fee and any applicable shipping adjustments.
• Original shipping costs, sales tax, and shipping insurance are non-refundable.
  

Damaged or Defective Items

If your item arrives damaged or defective, you must report it within 24 hours of delivery. Eligible claims may result in a repair, replacement, or refund.

We appreciate your understanding and encourage thoughtful purchases to minimize the need for returns. If you have any questions, feel free to contact us at info@arcadiancollective.com.