Carrara Cielo Marble Stone Serveware

Introducing the exquisite Carrara Cielo Marble Stone Serveware - a versatile oval tray that radiates understated elegance in any setting. Each piece is carefully hand-cut and polished to perfection by skilled artisans, ensuring that no two pieces are exactly alike. While the natural imperfections of marble occasionally manifest as pitting, we take great care in inspecting our items before shipping to ensure that each piece is of the highest quality.

It's important to note that due to the fragile nature of the item, we do not accept returns. However, we highly recommend purchasing shipping insurance to safeguard against any accidental breakage during transportation. In the unlikely event that an item appears to have a defect, we assure you it is likely a unique characteristic of the piece.

To maintain the pristine condition of your Carrara Cielo Marble Stone Serveware, we recommend carefully adhering to our marble care and guidelines. With proper upkeep, this stunning tray is an investment piece that will last for years to come.

This uniquely shaped tray is a functional and striking addition to any kitchen, dining room, or home decor theme. Use it to present appetizers or desserts at a dinner party, store toiletries on a bathroom vanity, or display your favorite accent pieces in a living room. The possibilities are endless with the versatility of the Carrara Cielo Marble Stone Serveware.

11.5L x 2.5W inches

White Luna (Carrrara) Marble. White marble, with blue-grey veining.

Marble are luxurious materials that can add elegance and sophistication to any space. However, they require special care and maintenance to keep their stunning appearance intact. In this guide, we'll provide you with some expert tips on how to care for your travertine surfaces.

Marble Care Guidelines:

1. Clean spills immediately: Marble surfaces are highly susceptible to stains from acidic substances. Always clean any spills immediately to prevent staining.

2. Use pH-neutral cleaners: Only use pH-neutral cleaners specifically made for marble surfaces. Avoid harsh chemicals or abrasives that can scratch or damage the surface.

3. Dust regularly: Marble is a porous material that absorbs liquids quite quickly. Dusting the surface regularly can help keep your accidental spills easier to clean.

4. Avoid direct heat: Marble surfaces can become discolored or damaged by direct or prolonged exposure to heat. Use a trivet or hot pad to protect the surface from heat damage.

5. Regular maintenance: Dust and clean your marble surfaces on a regular basis using a soft cloth. Avoid using any acidic or abrasive materials that can scratch the surface.

By following these marble care guidelines, you can maintain the beauty and durability of your art pieces for years to come. Remember to use gentle cleaners, avoid harsh chemicals or abrasives, and dust regularly to keep your surfaces looking their best. With proper care and maintenance, your marble will remain a stunning addition to your home or office.

At our company, we take great care and pride in providing our customers with the finest quality natural stone products. However, we want to inform you that natural stone is a fragile material that can be easily damaged during shipping. Therefore, we highly recommend our optional internal shipping insurance program for all customers who purchase our natural stone products.

Although the insurance program is not required, it is strongly recommended, as it provides 100% coverage for the replacement of your product, in case it breaks or becomes damaged during shipping. Please note that if you choose to opt-out of the insurance program, we cannot be held liable for any damage that may occur during shipping. It is, therefore, imperative that you inspect your item within 72 hours of receipt and notify us of any damage that you become aware of.

Please keep in mind that natural stone is unique and may contain natural organic holes, markings, and pits. These characteristics are not defects but are what makes each piece of natural stone beautiful and unique. The easiest way to identify shipping damage is to look for any broken elements that have separated inside of the packaging.

Additionally, all of our natural stone pieces are handcrafted and polished by hand, which means there may be slight irregularities and inconsistencies. These are not defects, but rather a testament to the unique beauty of the product and the craftsmanship that goes into making it.

Instructions for Filing a Shipping Damage Claim:

In the unlikely event that your natural stone product arrives damaged, please follow the steps below to file a shipping damage claim:

1. Contact us at info@arcadiancollective.com within 72 hours of receipt of your product to report any shipping damage.

2. Take photos of the damaged item and include them in your email.

3. If your claim is eligible under these guidelines, we will send you a damage claim form to fill out and return.

4. If the item is unable to be used due to the damage, just let us know and we will send you a replacement free of charge. If the item is unable to be used and we no longer have the item available, we will send you a full refund of the price of the product. (Shipping costs and insurance are not refundable.)

5. If the item is still usable, we will work with you to find the best solution that works for you.

Please remember, our internal shipping insurance program is for the unforeseen event that your product becomes damaged during the shipping process, much like purchasing travel or health insurance. We deeply value our customers and their satisfaction, and we hope that this disclaimer and information on our shipping insurance program helps you feel confident in your purchase.

Manufacturers Warranty:
We stand firmly behind the excellence of our brass grinders with a robust manufacturer's warranty. Should you encounter any defects or issues with your product upon receipt, we pledge to address and rectify these concerns promptly. Our commitment extends beyond the initial purchase, offering coverage on a case-by-case basis even after extensive use. We’re dedicated to maintaining the integrity and performance of your grinder.

30-Day Return Window:
For those moments when your purchase doesn’t quite match your expectations, we offer the option to return unused products within 30 days of receipt. To facilitate a smooth return process, and to ensure your product arrives back to us in its original condition, we require that all returns be sent in their original packaging. This precaution aids in the safe transit and handling of our finely crafted items.

Condition of Product:
Please be aware that if the product has been used, we cannot accept it for return. The item must be in its original, unused condition for a return to be processed.

• If the item is returned and the condition is found to be used, we will not be able to process a refund.
• An additional shipping charge will apply if you wish to have the item sent back to you.

Non-refundable Costs:
Please note that we cannot refund the cost of shipping to or from your location, nor any shipping insurance costs.

Return Shipping Charges and Insurance:

• We will charge the same amount that you were charged when you purchased the product to return it, and this amount will be deducted from your return refund.
• To protect your return, we included shipping insurance. This will cover any potential damages that might occur during shipping, as well as lost or stolen packages.

Return Instructions:
A prepaid label will be sent to you to ensure proper tracking and insurance of the return. Please:

• Print the label.
• Tape it securely onto the box.
• Drop the package off at your nearest post office.

Packaging Requirements:
If you are returning a heavy or fragile item, it must be shipped back in the same packaging to ensure its safety. Proper packaging helps prevent damage during transit. Failure to pack these items securely may result in damage and the inability to process your return.

Commitment to 100% Customer Satisfaction:
Beyond the specifics of our warranty and return period, our overarching goal is to achieve 100% customer satisfaction. We understand that each scenario is unique, and we’re prepared to go above and beyond to ensure your experience with Arcadian Collective is nothing short of exceptional.

Contacting Us for Refunds and Returns:
Should you have any questions about processing a return, seeking a refund, or if there are any other inquiries regarding your brass grinder, our dedicated support team is here to assist. You can reach out to us at any time via email at info@arcadiancollective.com for prompt and attentive service.