Auren, Oak Dining Side Chair in Charred Oak Finish, 22"D x 28"H
DISCLAIMER: *Lighting conditions may alter the appearance of the furniture's color.
Shipping Estimate: Made-to-order items typically ship within 9-15 weeks, though timelines may vary due to manufacturing and transit factors. In-stock items will be shipped within 2-4 business days.
The Auren Oak Dining Side Chair in Charred Oak Finish is a stunning fusion of the traditional Japanese Shou Sugi Ban wood-charring technique and modern design. Crafted from oak, its dark, textured patina highlights the intricate beauty of the wood grain. The open backrest and angled legs are thoughtfully designed for balance and comfort, making it a versatile addition to any dining room or as a statement piece.
Dimensions: 22"L x 22"W x 27.6"H.
Dimensions
Material
PLATINUM ORDER PROTECTION POLICY
We take great care and pride in providing our customers with the finest quality natural stone products. However, we want to inform you that natural stone is a fragile material that can be easily damaged during shipping. Therefore, we highly recommend our optional internal shipping insurance program for all customers who purchase our natural stone products.
Although the insurance program is not required, it is strongly recommended, as it provides 100% coverage for the replacement of your product, in case it breaks or becomes damaged during shipping. Please note that if you choose to opt-out of the insurance program, we cannot be held liable for any damage that may occur during shipping. It is, therefore, imperative that you inspect your item within 72 hours of receipt and notify us of any damage that you become aware of.
Please keep in mind that natural stone is unique and may contain natural organic holes, markings, and pits. These characteristics are not defects but are what makes each piece of natural stone beautiful and unique. The easiest way to identify shipping damage is to look for any broken elements that have separated inside of the packaging.
Additionally, all of our natural stone pieces are handcrafted and polished by hand, which means there may be slight irregularities and inconsistencies. These are not defects, but rather a testament to the unique beauty of the product and the craftsmanship that goes into making it.
Instructions for Filing a Shipping Damage Claim:
In the unlikely event that your natural stone product arrives damaged, please follow the steps below to file a shipping damage claim:
1. Contact us at info@arcadiancollective.com within 72 hours of receipt of your product to report any shipping damage.
2. Take photos of the damaged item and include them in your email.
3. If your claim is eligible under these guidelines, we will send you a damage claim form to fill out and return.
4. If the item is unable to be used due to the damage, just let us know and we will send you a replacement free of charge. If the item is unable to be used and we no longer have the item available, we will send you a full refund of the price of the product. (Shipping costs and insurance are not refundable.)
5. If the item is still usable, we will work with you to find the best solution that works for you.
Please remember, our internal shipping insurance program is for the unforeseen event that your product becomes damaged during the shipping process, much like purchasing travel or health insurance. We deeply value our customers and their satisfaction, and we hope that this disclaimer and information on our shipping insurance program helps you feel confident in your purchase.
Return Policy Overview
At Arcadian Collective, we want you to love your purchase. If you need to request a return or exchange, please review the key points of our policy below. For full details, including how to initiate a return, visit our Return Policy page.
Key Highlights
- Return Window: Returns or exchanges must be requested within 14 days of delivery.
- Eligibility: Items must be unused, unworn, in their original packaging, and in the same condition as received.
- Restocking Fee: A 20% Restocking & Handling Fee applies to all returns and exchanges.
- Shipping Costs: Customers are responsible for all return shipping costs.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Perishable Goods: Food, edibles, flowers, and plants.
- Custom Orders: Made-to-order or personalized items, including alabaster lighting and some furniture.
- Handmade Items: Candles and other handmade goods (replacements may be considered on a case-by-case basis).
- Fragile or Heavy Items: Pots, vases, travertine, marble, and other natural stone products.
- Final Sale Items: Clearance items, in-store credit, gift cards, or items marked as final sale.
For a complete list of non-returnable items and additional details, visit our Return Policy page.
Refunds & Credits
- Refunds will be processed within 10 business days of receiving the return.
- Refunds will be reduced by the 20% Restocking & Handling Fee and any applicable shipping adjustments.
- Original shipping costs, sales tax, and shipping insurance are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, you must report it within 24 hours of delivery. Eligible claims may result in a repair, replacement, or refund.
We appreciate your understanding and encourage thoughtful purchases to minimize the need for returns. If you have any questions, feel free to contact us at info@arcadiancollective.com.
SHIPPING | PICK-UP
Standard Delivery
A valid delivery address is required for standard delivery. Unfortunately, we cannot deliver to PO boxes. Shipping costs are calculated based on the size and weight of your item. Please note, standard delivery does not include unpacking, assembly, or a two-person delivery service. These services can be arranged for an additional fee—contact our showroom to discuss. If you prefer to arrange your own delivery, please use our Store Pick-Up option.
Store Pick-Up
You can collect your items from our Oregon Warehouse free of charge! To ensure a smooth process, please book your pick-up at least 48 hours in advance by emailing info@arcadiancollective.com.
Lead Times
Lead times vary depending on the item, ranging from 1 to 16 weeks based on manufacturing and shipping schedules. After placing your order, you’ll receive a confirmation email immediately, followed by an estimated time of arrival within 2-3 business days. As these items are made to order, cancellations are not permitted after 3 days from the purchase date. While we aim to deliver within the specified timeframe, lead times are estimates and may change due to circumstances beyond our control.
Returns & Store Credit
If you’re not completely satisfied with your purchase, please contact us at info@arcadiancollective.com within 14 days of receiving your item for return instructions. We offer store credit for non-sale items, excluding shipping and handling fees, as well as special orders. Please note that sale items and special orders are final sale and cannot be returned or refunded
Store credit will be issued as a gift card once your return is received and approved. This credit never expires and can be used toward any future purchase. Items must be returned in their original, unused, and unaltered condition. Customers are responsible for return shipping costs and the condition of the product during transit. Please ensure the item is securely packaged to prevent damage. We recommend using a reliable shipping service with tracking and insurance.
If we receive a return and suspect it was damaged by the shipping carrier, you will be notified immediately upon inspection via email, along with images of the damage. In such cases, you are fully responsible for recovering your cost of purchase by filing a claim through the shipping carrier.
Transform your home effortlessly with your new Auren, Oak Dining Side Chair in Charred Oak Finish, 22"D x 28"H by ensuring it fits perfectly. Start with careful measurements and follow these steps to make delivery day smooth and stress-free.
1. Plan Your Path
Think ahead. Walk the route your furniture will take from the truck to its final spot. Measure key areas, including doorways, hallways, and stairs. Look out for potential obstacles like light fixtures, railings, or tight corners that might cause a snag.
2. Check Doorways and Hallways
- Doorways: Measure the height and width, accounting for trims, skirting boards, and handles.
- Hallways: Take note of their width and any sharp turns. Tight spaces can make movement tricky.
3. Account for Stairs and Lifts
- Staircases: Check their width and the clearance from stairs to ceilings. Don’t forget landings and any walls at the top or bottom.
- Lifts: Measure their height, width, and diagonal depth to ensure your piece can fit comfortably if a lift is required.
4. Compare Measurements
Match the dimensions of your chosen furniture with your home's measurements. Confirm that the width, height, and depth of the piece align with your space.
5. Prepare for Arrival
- Clear the Way: Remove rugs, plants, and other obstacles along the delivery path.
- Protect Your Home: Use mats or coverings to shield floors and walls from scratches or scuffs.
By following these simple steps, you'll not only safeguard your home but also ensure your Auren, Oak Dining Side Chair in Charred Oak Finish, 22"D x 28"H settles into its new space without a hitch. Need help? Our friendly customer service team is always here to assist.
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