Solace Sands, Handcrafted Candēla with Ceramic Vessel & Lid, 2.7" D x 2.7"H

2.7" D x 2.7"H

When it comes to enjoying your candles, there are a few important guidelines to follow to ensure that both you, your pets, and your belongings are safe. First and foremost, always keep your candle away from direct sunlight to prevent the essential oils from yellowing the wax. Additionally, be sure to keep the lid on your candle vessel to maintain the fragrance throw throughout its lifespan.When lighting your candle for the first time, it is crucial to burn it for at least 2 1/2 hours to ensure that tunneling does not occur. As you continue to use your candle, remember to trim the wick to a quarter of an inch before each use to avoid soot buildup and potential fire hazards. It is also important never to burn your candle near flammable items or for longer than four hours at a time to prevent accidents and unwanted damage.When burning a vessel that has natural pitting, that has been sealed, always burn within sight, and take care and caution, when deciding where to place this vessel, during burning time. In the unlikely event, a vessel with natural pitting loses its sealant and wax becomes loose from the candle, place the vessel on an unwanted towel and wait for it to cool. Then follow these steps to remove the wax and proceed to use the vessel as an accessory. First placed the vessel in the freezer for a couple of hours, and the wax should shrink slightly. This should allow you to remove the majority of the wax then use a wooden spoon to remove the remaining wax. Using soap and water is preferable to further clean and we do not recommend using any solvents or abrasive cleaning tools. Warm water will soften the leftover wax and a disposable paper towel should be used to wipe down the vessel, thoroughly. I in the case of travertine, we recommend non-food items be stored in the vessel.Always prioritize safety when enjoying your candles. By following these basic guidelines, you can ensure that both you and your home remain safe while enjoying the beautiful ambiance and fragrances provided by your candle.We take pride in all of our handcrafted goods, including our candle fragrances. We formulate our fragrances in small batches, ensuring distinctive variations in each unique blend. As we strive for excellence, we acknowledge that sometimes the mixing ingredients may not be 100% perfect, ultimately giving each fragrance its own individuality.Our fragrances prioritize your well-being by being infused with premium essential oils and a wholesome, clean fragrance which steers clear of harmful, toxic chemicals, phthalates, and parabens. Our commitment to creating a safer environment for our customers is paramount.We value transparency, and you can trust that every ingredient in our fragrances is ethically sourced and sustainable. Our formula is meticulously crafted to ensure that our fragrances are free from any harsh or potentially dangerous elements.Rest assured that when you purchase one of our candles, you are choosing a high-quality product that is made with your health and safety in mind. Indulge in the tranquil ambiance that each one of our fragrances provides, knowing that you have made a responsible choice for your well-being.

At Arcadian Collective, we want you to love your purchase. If you need to request a return or exchange, please review the key points of our policy below. For full details, including how to initiate a return, visit our Return Policy page.

Key Highlights

• Return Window: Returns or exchanges must be requested within 14 days of delivery.
• Eligibility: Items must be unused, unworn, in their original packaging, and in the same condition as received.
• Restocking Fee: A 20% Restocking & Handling Fee applies to all returns and exchanges.
• Shipping Costs: Customers are responsible for all return shipping costs.
  

Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable Goods: Food, edibles, flowers, and plants.
• Custom Orders: Made-to-order or personalized items, including alabaster lighting and some furniture.
• Handmade Items: Candles and other handmade goods (replacements may be considered on a case-by-case basis).
• Fragile or Heavy Items: Pots, vases, travertine, marble, and other natural stone products.
• Final Sale Items: Clearance items, in-store credit, gift cards, or items marked as final sale.

For a complete list of non-returnable items and additional details, visit our Return Policy page.

Refunds & Credits

• Refunds will be processed within 10 business days of receiving the return.
• Refunds will be reduced by the 20% Restocking & Handling Fee and any applicable shipping adjustments.
• Original shipping costs, sales tax, and shipping insurance are non-refundable.
  

Damaged or Defective Items

If your item arrives damaged or defective, you must report it within 24 hours of delivery. Eligible claims may result in a repair, replacement, or refund.

We appreciate your understanding and encourage thoughtful purchases to minimize the need for returns. If you have any questions, feel free to contact us at info@arcadiancollective.com.